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Dynamic CitiScapes Architecture For Service Composition Within Complex Systems

Based on our case study with a large US city, we have identified challenges with handling nonroutine service requests that prevent the City from moving rapidly toward its eGovernment strategic goals. We previously introduced CitiScapes, a portal architecture that allows complex service organizations such as the City to organize their back-end capabilities and present services to users in a way that is efficient for both the internal IT service provider and citizen consumer. We now address how CitiScapes can support the City's most crucial, challenging and strategic needs: streamlining the response and integration of different aspects of service requests in combination emergency and non-emergency scenarios. This support consists of three major aspects: meeting the need for human-supported dynamic service assembly in nonroutine scenarios, enabling new methods of collaboration such as mobile device and GIS coordination, and enabling performance tracking, traceability, and transparency into business processes. Authors - Dr Jay Ramanathan, Dr Rajiv Ramnath Sponsored by - Department of Technology of the City of Columbus, Ohio

OSU-CISRC-6-09-TR27 - Dynamic CitiScapes Architecture for Service Composition.pdf — PDF document, 1202Kb

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